PAYMENTS
• Apescape Travel reserves the right to accept and confirm bookings at their discretion. • Bookings will only be confirmed upon receipt of a 50% deposit.
• Pre-payment is required for all bookings made through Apecape travel.
• Full payment is due at least 7 days prior to Hotel Check-in or Activity.
• Method of payments accepted are; Bank transfer, Ewallet, Airtel money or MTN money (Mobile Money payments will include withdrawal charge).
PLANNED GROUP TRIPS
• A 10% deposit is required to confirm your reservation, this payment is non-refundable
• All booking details will be confirmed once the registration form and 10% payment has been received
• We encourage all our clients to get Travel Insurance incase of any inconveniences that may occur
• Apescape Travel reserves the right to cancel or release any bookings should the applicable payments not be made in full by the stated deadline.
CANCELLATION POLICY
• A 100 % cancellation fee will be charged if the booking is cancelled 2 days prior to the activity. • A 50 % cancellation fee will be charged if the booking is cancelled 7 days prior to the activity. • All No-Shows will be addressed the day after the activity has taken place.
EXCEPTIONS TO THE CANCELLATION POLICY
• Proof of medical certificate
• Delays in travel due to technicalities beyond control
• Bereavements
MINORS
• Discounted children’s rates apply to relevant activities and accommodation packages
• Children under 4 years of age are free of charge for relevant activities and accommodation packages
• Children must be accompanied by a parent / guardian who must sign any relevant indemnities on their behalf.
1. INSURANCE
1. If you have bought insurance through our Platform, please refer to the policy document(s) for the terms
and for further information. These Terms do not apply to insurance.
REWARDS
To receive any type of Rewards, you must, when qualifying for and using the Credits:
• have an Account with us
• be at least 18 years old
• meet the Individual Reward Criteria
• not violate the Rewards & Wallet Terms, and
When a Reward is available, the Individual Reward Criteria will explain how (and if) you can qualify for it.
There may be:
• time-sensitive restrictions (e.g. offers with expiry dates)
• property restrictions (e.g. offers that can only be used with specific Service Providers)
• a minimum spend (e.g. a Reward that you’ll only earn when you spend at least a certain amount on a Booking)
• a maximum Reward value (for either monetary or non-monetary Rewards).
Rewards cannot be sold, encumbered or transferred in any way to a third party. In the event of an Account
holder’s death, their Account will be closed and their Rewards (if any) will be cancelled.
LIMITATION OF LIABILITY
1. To the extent permitted by mandatory consumer law, we’ll only be liable for costs you incur as a direct result of a failure on our behalf. This means, to the extent permitted by law, we won’t be liable for (e.g.) any:
• indirect loss or indirect damage
• inaccurate information about a Service Provider
• product, service or action of a Service Provider or other business partner
• mistake in an email address, phone number or credit card number (unless it’s our fault)
• force majeure or event beyond our control.
2. If you are in breach of these Terms and/or the Service Provider’s terms, to the extent permitted by law:
• we won’t be liable for any costs you incur as a result, and
• you won’t be entitled to any refund.
3. To the extent permitted by law, the most that we, or any Service Provider, will be liable for (whe ther for one event or a series of connected events) is the cost of your Booking, as set out in your confirmation email.
4. Nothing in these terms will limit our (or the Service Provider’s) liability in respect of our (or their) own (i) negligence that leads to death or personal injury or (ii) fraud or fraudulent misrepresentation.
5. We don’t make any promises about Service Providers’ products and services (apart from what we expressly state in these Terms). Making the right choice(s) is entirely your responsibility.
